Update: January 15, 2024 (12:43 AM ET)
It seems TikTok is experiencing issues right now. Reports on DownDetector suggest the platform is not loading for many users. People are also unable to post or search for anything on the app. Reports about the outage are also popping up all over X (formerly Twitter).
Original article: From app crashes to video upload errors, TikTok issues can be frustrating when they interrupt the fun. If you are experiencing problems with the TikTok app, try these troubleshooting steps to resolve the issue. Here’s how to fix TikTok when it’s not working so you can get back to enjoying the app.
Quick Answer
If TikTok is not working, try restarting the app, checking for updates, testing your internet connection, or clearing the app data and cache. If you are still having problems, contact TikTok support for assistance.
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Editor’s note: We used a Google Pixel 7 running Android 14 and an Apple iPhone 12 Mini running iOS 17.1. Some steps and menus may look different depending on your device and software version.
Is your internet down?
The first thing to try is to check your internet connection. A weak Wi-Fi signal is often the culprit, so you can use one of our recommended apps to run a speed test to help diagnose the problem. You can also try switching from Wi-Fi to mobile data to see whether or not the issue is related to connectivity.
Check if TikTok is down
The other reason why TikTok might not be working is that the service might be down. In that case, it’s not just you who is experiencing problems. We recommend visiting DownDetector, which provides 24-hour volumetric data on the most reported issues.
Restart the app
Sometimes, closing the app and starting it up again is all it takes to resolve the issue. Don’t just hit the home button on your phone; close the app entirely before relaunching it.
Restart your device
Oh, the good ol’ reboot. It has been fixing common issues since the dawn of modern tech. It continues to be a very successful troubleshooting tip, so give it a try.
Check for updates
Always ensure you are running the most recent version of the app to have the latest software. Otherwise, TikTok may not be working correctly.
Clear app data
Clearing your app data and cache will often resolve any issues with lagging, freezing, or app crashes. It can also free up storage space.
FAQs
How do I report a problem on Tiktok?
Tap Profile in the bottom right, then taps the three-line icon in the top right. Tap Settings and Privacy and scroll down to select Report a problem. Choose a topic and follow the steps to report the issue. If the suggested steps do not fix your problem, you can select No to the question “Is your problem resolved?” and click Still have a problem so that you can contact customer support with further details.
What to do if TikTok stops working?
If TikTok stops working, you can try restarting your device, checking your internet connection, updating the app, clearing your cache, or uninstalling and reinstalling the app. See our guide for more information.
How do I reset TikTok?
Resetting TikTok can mean different things, but here’s a general guideline: Clear cache: You can clear TikTok’s cache in the app’s settings. Go to Profile > Settings (three dots in the top right corner) > Cache & cellular data > then tap on Clear next to Cache. Reset account: If you’re looking to start fresh with your TikTok account, the best way would be to delete your account and create a new one. Keep in mind that deleting your account will permanently erase all your content, followers, and settings.