Update, February 9, 2024 (02:20 AM ET)

Snapchat is currently facing an outage. There are plenty of user reports on the service not working. Users are not able to send snaps, and are also unable to load stories.

Downdetector is also showing a huge spike in outage reports for Snapchat.

Snapchat has not confirmed the outage yet on their support and service pages. You can try the fixes mentioned in the article below. However, since the Snapchat service itself is down, there’s a chance you won’t really be able to access Snapchat until the servers come back up.

Original article: Snapchat is a fun way to keep in touch with friends and family; if it’s not working, you could be left out of the loop. We’ve compiled a list of ways to fix those unfortunate occurrences when Snapchat isn’t working. Follow this troubleshooting guide, and you’ll be able to fix any Snapchat problems you might be having.

Editor’s note: Some of the instructions in this post were put together using a Google Pixel 7 running Android 14 and an Apple iPhone 12 Mini running iOS 17. With that in mind, some of the steps below may be slightly different depending on your device and software version.

Check if Snapchat is down If Snapchat isn’t working for you, the first thing to consider is that it might not be working for anyone. There are two places to check whether Snapchat is down. Down Detector is a site that tracks all kinds of services and whether or not they are down. Head to Down Detector’s Snapchat page, and it will tell you whether Snapchat is having issues or not. You can also check the Live Outage Map to see if the problem is restricted to specific regions.

Close and re-open Snapchat If Snapchat is up but still isn’t working for you, close the app and re-open it. This might get all the gears in place.

Log out of your account and log back in If the issues persist, try logging out of your account and logging back in. This will resync your local snaps with the server and may fix the problem.

Uninstall and reinstall Snapchat Additionally, uninstalling and reinstalling the app sometimes works too.

Check for updates Running an old version of an app is usually OK, but it might also bring issues in some instances, especially when significant changes are implemented to apps. It might be worth checking for updates.

Restart your phone Like many tech problems, the simplest solution is to restart the device. When Snapchat isn’t working, the same logic applies. Reset your device, and it may instantly solve your Snapchat woes.

Check your internet connection The problem may be your internet connection if Snapchat or specific snaps aren’t loading.

Check app network permissions If your internet connection is strong and works in other apps, Snapchat may not have the correct permissions to function. For example, this is often the case when you get a black screen instead of the camera view. Necessary permissions can include Phone, Location, Storage, and others.